We process all orders within 24-48 hours of receiving them. Orders placed on weekends or public holidays will be processed on the next working day. You will receive a confirmation email with your tracking details once your order has been dispatched.

Shipping times vary based on your location:

Typically delivered within 3-7 business days.

Delivery may take 7-14 business days, depending on the destination and customs processing.

Once your order is shipped, you will receive an email & message with a tracking number and a link to track your shipment in real-time. If you have not received your tracking details, please check your spam folder or contact us at info@confect.in or 9560479895.

We sincerely apologize for the delay! Shipping carriers sometimes experience unforeseen delays due to weather conditions, high demand, or customs clearance. Please check your tracking details for updates. If your order is significantly delayed, feel free to contact us, and we will do our best to assist you.

It’s best to use fondant on cakes that are at room temperature. Refrigerated cakes can cause the fondant to become soft or sticky. If your cake must be refrigerated, allow it to come to room temperature before serving.

1. Shipping & Delivery

Q1: How long does it take to process my order?

We process all orders within 24-48 hours of receiving them. Orders placed on weekends or public holidays will be processed on the next working day. You will receive a confirmation email with your tracking details once your order has been dispatched.

Q2: How long does shipping take?

Shipping times vary based on your location:

Domestic Orders: Typically delivered within 3-7 business days.

International Orders: Delivery may take 7-14 business days, depending on the destination and customs processing.

Q3: How can I track my order?

Once your order is shipped, you will receive an email & message with a tracking number and a link to track your shipment in real-time. If you have not received your tracking details, please check your spam folder or contact us at info@confect.in or 9560479895.

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2. Delays & Delivery Issues

Q4: My order is delayed. What should I do?

We sincerely apologize for the delay! Shipping carriers sometimes experience unforeseen delays due to weather conditions, high demand, or customs clearance. Please check your tracking details for updates. If your order is significantly delayed, feel free to contact us, and we will do our best to assist you.

Q5: My package says ‘delivered,’ but I haven’t received it.

Oh no! Before reaching out, please:

1. Check with household members or neighbors who may have accepted the package on your behalf.

2. Look around your property, as some carriers leave packages in hidden spots.

3. If you still can’t locate it, contact the shipping carrier directly.

4. Reach out to us on info@confect.in or 9560479895 / 9315136362, and we will gladly help resolve the issue!

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3. Missing or Incorrect Items

Q6: My order arrived, but an item is missing. What should I do?

We’re so sorry for the oversight! Please check your order confirmation to verify the number of items you should have received. If something is missing, contact us within 48 hours of receiving your package, and we will promptly assist you.

Q7: I received the wrong item. How can this be fixed?

Oops! If we’ve made a mistake with your order, we sincerely apologize. Please send us an email with:

1. Your order number

2. A clear photo of the incorrect item

We will ensure that the correct item is sent to you as quickly as possible.

Q8 : What if the delivery person delivering a damaged parcel box?

We take great care in packaging your order to ensure it reaches you in perfect condition. However, if the parcel box appears visibly damaged at the time of delivery and take a photo of that, we request that you do NOT accept the parcel.

📦 Please Note: We may not be able to process claims for damaged items if the parcel was accepted despite visible damage to the box.

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4. Returns & Refunds

Q9: Can I return or exchange an item?

Due to the nature of our products, we do not accept returns for hygiene and quality reasons. However, if your order arrives damaged or incorrect, please reach out within 48 hours of delivery, and we will happily find a solution.

Q10: My order arrived damaged. What should I do?

We’re so sorry for the inconvenience! Please take clear photos of the damaged product and its packaging and send them to 9560479895 / 9315136362 or info@confect.in within 48 hours of delivery. We will review your case and offer a replacement or refund as necessary.

 

5. Incorrect Customer Details

Our Policy for Orders with Incorrect Customer Details:
Refunds:

Unfortunately, we are unable to offer a refund for orders where incorrect shipping details were entered at checkout.

Store Credit Option:

We are happy to issue a store credit for the value of the products (excluding shipping charges).

This credit can be used toward a future purchase with us.

Reshipping Option:

If you would like us to reship your order, we’d be happy to do so once we receive the returned package (if applicable).

The customer will be responsible for covering the shipping charges for the second dispatch.

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6. Contacting Customer Support

We’re always here to help! If you have any further concerns or inquiries, please contact our friendly customer support team at 9560479895.

📧 Email: info@confect.in
📞 Phone: 9560479895 or 9315136362

Your trust in CONFECT is important to us, and we are committed to making every experience a delightful one!

Warmly,
The CONFECT Team